Terms and Conditions
Linguaphase LTD
Company reg number: 14530676
Registered office address: Piccadilly Business Centre, Aldow Enterprise Park, Manchester, England, M12 6AE
Office address: Bridgewater House, Whitworth Street, Manchester M1 6LT
Introduction
Welcome to our website, where we provide professional translation, copywriting, essay editing, and localization services. These Terms and Conditions govern your use of the services offered on our website. By accessing or using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
Definitions
“Website” refers to our online platform where translation, copywriting, essay editing, and localization services are offered.
“User” refers to any individual or entity accessing or using the website and its services.
“Service” refers to the translation, copywriting consultation, essay editing, and localization services provided by the website.
“Content” refers to any text, documents, files, or information provided by the user for translation, essay editing, or localization.
Services
Our website offers a range of services including translation, copywriting consultation, essay editing, and localization in various languages.
Translations, consultation, and editing services are provided by professional writers and linguists with expertise in their respective fields.
Localization services involve adapting content to suit different languages and cultures, including text, images, graphics, and user interface elements.
Pricing and Payment
Getting pricing information for our translation, copywriting consultation, essay editing, and localization services is simple on our website. Just add the desired services to your cart, and the corresponding pricing details will be displayed before you proceed with payment. Please note that pricing may vary based on factors such as content length, complexity, language pair, and any additional project-specific requirements. We are committed to providing competitive and transparent pricing, ensuring that you have a clear understanding of the costs involved.
You can also request an invoice via email to know the price of your project. If you prefer this option, simply fill out the “Contact Us” form and provide the necessary project details. Our team will review your request and prepare an invoice with an accurate calculation based on your requirements. You will receive the invoice via email, allowing you to have a comprehensive overview of the pricing before proceeding with payment.
Create an Order through Email for Special Requests
- Fill out the “Contact Us” form on our website to create an order via email.
- Provide the necessary project details and any specific instructions or special requests you have.
- Our team will review your request and prepare an invoice with an accurate calculation based on your requirements.
- You will receive the invoice via email, allowing you to have a comprehensive overview of the pricing.
- Follow the instructions provided in the email to make the payment for your order.
Once your order and payment are confirmed, our team will review the details and assign a qualified professional to work on your project. We maintain open communication throughout the process to address any queries or concerns you may have.
All our services are priced in GBP by default. Payment is accepted in multiple currencies like USD, EUR, AUD, etc.; inform your manager of your preference. However, we understand that our customers come from different regions around the world. Therefore, during the checkout process, you have the option to convert the currency to your preferred currency for payment. Please note that the currency conversion will be based on the current exchange rates and any additional fees charged by your bank or payment provider for currency conversion.
For your convenience, we offer various payment options to facilitate a seamless transaction. We accept major credit cards, debit cards, and PayPal as secure payment methods. All payments are processed through a secure and encrypted payment gateway to safeguard your financial information. Kindly ensure that you provide accurate billing details during the checkout process.
Please be aware that additional fees may apply for expedited delivery, specialized subject matter, or any other specific requests. The total amount payable, including any applicable taxes and fees, will be clearly indicated in your basket before you proceed with the payment. By completing the payment process, you acknowledge and agree to pay the specified amount for the requested services.
Refunds
We strive to provide high-quality services and customer satisfaction. We understand that there may be instances where a refund is necessary. Please review the following guidelines regarding refunds:
- Refund Method:
Refunds will be issued to the same payment card used for the original transaction. Please ensure that the card details provided are accurate and up to date.
- Refund Request:
To request a refund, you must submit a refund request within one week of the order’s completion. Please send an email to [email protected] with the subject line “Refund Request” and provide a detailed explanation for why you wish to return the order.
- Eligibility for Refund:
Refunds are only granted in specific circumstances. Please note that we do not provide refunds if you are simply not content with the translation. Refunds are given if there are errors on our side, such as receiving a different translation than expected due to a technical issue.
- Providing Necessary Information:
In your refund request email, please include the order details, such as the order number, date of purchase, and relevant supporting documentation or evidence to substantiate the request.
- Evaluation Process:
Once we receive your refund request, our team will carefully review the information provided and assess the eligibility for a refund based on our refund policy.
- Refund Resolution:
If your refund request is approved, we will initiate the refund process. Please note that it may take some time for the refund to be processed and reflect on your payment card statement, depending on the payment provider and their procedures.
Delivery
The commencement date of the agreement will be determined through a written agreement with the client. After the contractor confirms the order and receives the order details by email, the agreed-upon date will become effective. The order will specify and clarify the deadline for the contractor to complete the work and deliver it to the client by the specified date.
We understand the importance of timely delivery and strive to meet the agreed-upon deadlines for each project. Our team of professionals will work diligently to complete your project within the specified timeframe. In the event of any unforeseen circumstances or potential delays, we will communicate with you promptly to keep you informed and discuss alternative arrangements if necessary.
Once your project is completed, we will deliver the final translated, localized, or written materials to you electronically. The completed work will be provided in the format specified during the ordering process, such as Word documents, PDF files, or other agreed-upon file formats. We ensure that the delivered materials meet our quality standards and are ready for your use.
Please note that the agreed-upon deadline for delivery is a crucial aspect of the agreement. It is essential that the client provides all necessary information and materials required for the project in a timely manner to facilitate the delivery process. Any delays or changes requested by the client after the order confirmation may impact the delivery timeline, and we will work with you to find the best solution.
If you have any specific delivery requirements or urgent deadlines, please inform us during the ordering process or contact our customer support team. We will do our best to accommodate your needs and provide suitable solutions.
Customer’s obligations
To facilitate the Supplier in fulfilling its obligations under this Agreement, the Customer agrees to the following:
Collaborative Cooperation:
The Customer shall engage in collaborative cooperation with the Supplier to ensure effective communication and coordination throughout the duration of the project.
Provision of Information:
The Customer shall provide the Supplier with all necessary and reasonably requested information that is relevant to the services being provided.
Permissions and Consents:
The Customer shall obtain any required permissions and consents before the commencement of the services, ensuring compliance with applicable laws and regulations.
Compliance with Requirements:
The Customer shall adhere to any additional requirements specified in the Specification Document or agreed upon between the parties.
Compensation for Non-Compliance:
If the Customer fails to comply with its obligations, including collaborative cooperation and provision of necessary information, the Customer shall be liable to compensate the Supplier for any resulting expenses.
Termination or Cancellation:
In the event of unlawful termination or cancellation of the Translation and/or Interpretation Services agreed upon in the Specification Document, the Customer shall be obligated to pay the Supplier agreed damages (not as a penalty) in the full amount of any third-party costs to which the Supplier has committed. For cancellations with less than five working days’ written notice, the Customer shall pay the full amount of the Translation and/or Interpretation Services specified in the Specification Document. The Customer acknowledges that this amount represents a genuine pre-estimate of the Supplier’s losses in such cases.
Customer or Third-Party Actions:
If the Customer or any third party, excluding the Supplier’s sub-contractors, engages in actions that impede or delay the Supplier from fulfilling its obligations under this Agreement, the Supplier shall promptly notify the Customer. In such cases, the Supplier shall bear no liability for any resulting delay in project completion. If applicable, the project timetable will be adjusted accordingly. The Supplier shall inform the Customer simultaneously if it intends to make any claim for additional costs.
By accepting this Agreement, the Customer acknowledges and agrees to fulfill these obligations in order to facilitate a successful and mutually beneficial working relationship with the Supplier.
Intellectual Property
We recognize and respect the importance of intellectual property rights. We understand that the content, materials, and services provided on our platform may be subject to various intellectual property protections. Therefore, we have established the following guidelines regarding intellectual property:
- Ownership:
Any intellectual property rights, including but not limited to copyrights, trademarks, patents, and trade secrets, associated with the services, content, and materials provided by Linguaphase LTD shall remain the property of the respective owners.
- License:
By using our services, you acknowledge and agree that we grant you a limited, non-exclusive, non-transferable license to access and use the provided services and materials solely for your personal or business purposes. This license does not grant you any rights to modify, reproduce, distribute, or create derivative works of the content or materials without the express written permission of the respective intellectual property owners.
- Infringement Claims:
If you believe that any content or materials available on our platform infringe upon your intellectual property rights, please promptly notify us in editing. We will investigate the claim and take appropriate actions, which may include removing or disabling access to the allegedly infringing content or materials.
- User-Provided Content:
By submitting any content or materials to us, including but not limited to text, images, videos, or any other media, you represent and warrant that you have the necessary rights, permissions, and authorizations to share and use such content. You retain ownership of your intellectual property rights in the content you submit. However, by submitting content to our platform, you grant our company a worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, display, and perform the content for the purposes of providing and promoting our services.
- Third-Party Intellectual Property:
Our platform may contain links, references, or materials that belong to third parties. We do not claim ownership or endorse any third-party intellectual property rights. Any use or reliance on such third-party intellectual property is subject to the terms and conditions set by the respective owners or authorized users.
Indemnification
You agree to indemnify, defend, and hold harmless Linguaphase LTD, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with your use of our services, your violation of these terms and conditions, or any infringement of any third-party rights. This includes, but is not limited to, claims related to intellectual property infringement, unauthorized use of content, breach of contract, or any other claim arising from your actions or omissions.
You understand and acknowledge that we provide services based on the information and materials provided by you, and it is your responsibility to ensure that such information and materials do not infringe upon the intellectual property rights of third parties. You further agree to promptly notify us of any claim or allegation of infringement and cooperate fully in the defense of such claim or allegation.
Limitations of Liability
In no event shall Linguaphase LTD or its affiliates be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with the use of our services, even if advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability to you for any claims or damages arising out of or in connection with the services provided shall not exceed the amount paid by you for the specific services giving rise to such claims or damages.
Termination
We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and without prior notice. Upon termination, all licenses and rights granted to you will cease immediately, and you must cease using our services. Termination of your access to our services may result from, but is not limited to, your violation of these terms and conditions, breach of any applicable laws or regulations, or any conduct deemed unacceptable by our company.
In the event of termination, you will remain responsible for any outstanding fees or charges incurred prior to the termination.
Governing Law
These Terms and Conditions shall be governed by the laws of the United Kingdom. It is agreed that the UK courts shall have exclusive jurisdiction as the court of first instance over any dispute arising from or relating to these Terms and Conditions or the usage contract.
Contact Us
If you have any questions, concerns, or feedback regarding our services or these terms and conditions, we encourage you to reach out to us. Our dedicated customer support team is available to assist you. You can contact us via email at info@textime.org. We strive to respond to all inquiries in a timely manner and value your input.